FAQ

Your Peace of Mind Starts Here.

At Knitomi, we believe every question is an opportunity to build trust. Here are the answers to the most common questions from our community of caring parents.

Safety and Materials

Are Knitomi toys truly safe for newborns and infants?

What material are your toys made from?

What materials are your covers made from?

Are the toys hypoallergenic?

What kind of filling do you use?

Craftsmanship and Quality

Are the toys actually handmade?

How durable are the toys? Will they last?

Why are your toys priced higher than standard plush toys?

Care and Maintenance

How should I clean my Knitomi friend?

Can I machine wash the toys?

How should I dry the toys?

Orders, Shipping, and Returns

Do you ship internationally?

How long will it take to receive my order?

What is your return policy?

Can I request a custom design?